Question 1

Which acquirer can I use?

Accepted Answer

We supply terminals that integrate with most major UK acquirers and gateways. We'll match the hardware to your existing merchant agreement — or refer a competitive one if you need it.

Question 2

Is it really compliant to take payments on an iPad?

Accepted Answer

Yes — the iPad is the order-entry device but the PIN and card data only touch the certified PIN device. That's the standard architecture for modern mobile POS.

Question 3

Can I take Apple Pay and Google Pay?

Accepted Answer

Yes — contactless tap is enabled by default, including mobile wallets up to the standard UK limit.

Question 4

What if I lose signal mid-transaction?

Accepted Answer

Most terminals support store-and-forward with delayed authorisation — though we recommend pairing with a 4G iPad or hotspot for reliability.

Question 5

What surcharges and gateway fees apply?

Accepted Answer

Terminal hardware is supplied separately from the merchant agreement, so you keep negotiated acquirer rates. We can introduce competitive acquirer/gateway partners if you'd like a fresh quote alongside the hardware.

Question 6

What is the warranty and lead time?

Accepted Answer

Standard 24-month manufacturer warranty with optional 36-month extended cover. UK stock ships next day; fleet rollouts (50+) staged over 4-8 weeks with acquirer-side certification and per-site asset tagging.

Mobile Chip & PIN Card Readers & Payment Terminals