Question 1

Can you supply a spares kit for our store estate?

Accepted Answer

Yes — we'll bundle cases, cables, batteries and thermal paper to a per-store spec and ship to a central DC or direct to each store.

Question 2

Are thermal paper rolls in stock?

Accepted Answer

Yes — 58 mm and 80 mm rolls in standard and BPA-free variants, by the box or by the pallet.

Question 3

Can you supply OEM batteries?

Accepted Answer

All replacement batteries are OEM or OEM-equivalent and warranty-safe for the device they replace.

Question 4

Do you offer per-store kitting?

Accepted Answer

Yes — we'll bundle cases, cables, batteries and thermal paper to a per-store spec and ship pallet-grouped by store ID. Each kit arrives asset-tagged with a packing list and per-store SKU manifest.

Question 5

What lead time should I expect on consumables?

Accepted Answer

Thermal paper rolls and standard cables are next-day from UK stock. Charging cradles, mounts and bespoke kits typically ship within 5-10 working days.

Question 6

Can you set up a managed spares programme?

Accepted Answer

Yes — we'll hold a buffer of spares against your asset register and ship replacements direct to site under RMA. Quarterly stock reviews are included on trade accounts above £50K/yr.

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