Question 1

Why does my scanner not appear in the Bluetooth list?

Accepted Answer

Make sure the scanner is charged and switched on, then put it back into pairing mode by scanning the pairing barcode or holding the pairing button until it flashes. On your device turn Bluetooth off and on again and refresh the list. Remove any old paired entry for the scanner first, as a stale pairing can block a fresh connection.

Question 2

Why do scans not show up in my app?

Accepted Answer

Check the cursor is active in a text or search field before scanning, as HID mode types wherever the cursor sits. Try scanning into a plain notes app to confirm the scanner works, which isolates whether the problem is the scanner or your app. Some apps need a specific input box selected before they accept scanned data.

Question 3

Why does each scan run onto the previous one?

Accepted Answer

The scanner may not be adding a return after each scan. Scan the configuration barcode in the manual that appends a carriage return or enter as a suffix. This tells the app to move to the next line or field after every scan, which keeps entries separated and stops data merging into one long string.

Question 4

Why will certain barcodes not scan at all?

Accepted Answer

The barcode type may be disabled by default. Find the symbology, such as QR, Code 128 or EAN, and scan its enable barcode in the manual. Also check the barcode is clean, well lit and not too small or damaged. Hold the scanner steady at a sensible distance and try a slight angle to cut glare.

Question 5

Why does the scanner keep disconnecting?

Accepted Answer

Bluetooth range is limited, so stay within a few metres of the device and avoid thick walls or heavy interference. Keep the scanner charged, as low battery causes drops. Many scanners sleep to save power and reconnect on the next trigger pull, which is normal. If drops persist, re-pair the scanner freshly in your Bluetooth settings.

Barcode Scanner Setup Guide